You are likely here because you or someone close to you is playing one of our games. Thank you for that! We hope you enjoy the games as much as we enjoyed developing them! You probably have some questions about how to create a safe and enjoyable gaming environment for you or your child. Things like age restrictions, in-app purchases, or privacy are sensitive matters. We are here to assist you in dealing with these issues.
To ensure that you and your child can enjoy PYDIR, a product of J.B.N. Games, in a safe and regulated atmosphere, we adhere to some best practices:
- We respect our players and, therefore, do our very best to develop games that are especially fun for them. We will never make short-term decisions that affect the quality of the game.
- We want our players to have complete control over their experiences in PYDIR, a product of J.B.N. Games. This means, for example, that we openly and honestly inform you about the respective game contents before you or your child downloads the game. It also means that we make it clear anytime you are about to make a purchase.
- If you or your child ever encounter issues in our games, we ensure you can find a solution as quickly as possible. In addition to guides like this, we help you find the right contacts – whether it’s related to the game itself or payments (purchases and refunds are handled by Google and Apple).
Below, we will try to answer any questions you may have. If we have overlooked something, simply email us at [email protected]. Describe in detail what happened and include useful information, such as transaction ID receipts, relevant screenshots, etc.
WHAT ARE THE AGE RESTRICTIONS AND GENERAL GUIDELINES FOR PYDIR, A PRODUCT OF J.B.N. GAMES?
Our games do not have fixed age restrictions. However, we ask our players to adhere to the following regulations in our terms of service: Before creating a game account, the legal guardians of a user who is considered a minor in their country of residence must agree to our terms of service.
Please note: The published age recommendations can also be found on Google Play and the Apple App Store in iTunes. However, these age classifications only relate to the content of our games (similar to movie ratings by age, but for us, it involves gameplay, animations, etc.). Learn more about the definition of these categories on the support websites of Apple and Google.
HOW CAN I MANAGE OR DISABLE IN-APP PURCHASES?
All our games can be downloaded for free. However, there is an option for “In-App Purchases” in our games. In-app purchases vary in price. In the USA, for example, there are offers ranging from $0.99 to $99.99.
In-app purchases are paid with real money and are always explicitly marked as such. They are available in the game, so the purchase option is found within the game itself.
Important: In the general settings of your mobile device, you can easily manage the option to make In-App Purchases, adjust password protection settings, or disable In-App Purchases altogether. The exact procedure depends on whether you are using an Apple iOS device (such as an iPhone or iPad) or a Google Android device. Find the respective instructions here:
In-App Settings for Apple iOS Devices / In-App Settings for Google Android Devices
WHO PROCESSES IN-APP PURCHASES?
Here at PYDIR, a product of J.B.N., we do not process payments for In-App Purchases and do not have access to your credit card information. This is because payment transactions are handled through the Apple App Store or Google Play (depending on your device). All of this is done using the personal email address associated with your account. After each purchase, you will receive corresponding receipts from Apple or Google. Note: All processes after the purchase are also carried out by Apple and Google and are solely at their discretion.
I FOUND ANOTHER WEBSITE OFFERING IN-GAME PRODUCTS FOR PYDIR, A PRODUCT OF J.B.N. GAMES. CAN I PURCHASE PRODUCTS ON THIS WEBSITE?
Beware of third-party websites promising enhancements for our games (such as websites offering “free jewels,” etc.). These websites often collect personal information, money, or both without delivering the promised in-game products. If you want to make an In-App Purchase, do it on your mobile device within the game itself. That is the safest way. Selling, redeeming, or trading virtual In-Game currency is not allowed according to us https://pydir.com/term-of-service/.
MY CHILD ACCIDENTALLY MADE AN IN-APP PURCHASE. HOW CAN I REQUEST A REFUND?
Like most downloadable software products, things purchased in our games (In-App Purchases) cannot be refunded. Exceptions can be made in rare cases.
If the purchase was made on an Apple device (iOS):
For purchases made on an iOS device, PYDIR, a product of J.B.N., cannot process refunds directly. Please visit the Apple Support page. Select “iTunes & Apple Music” and then “iTunes Store.” Click on “Purchase, Billing & Refunds,” followed by “Unin intentional purchases.” Now you can choose the contact option preferred by you.
If the purchase was made on a Google device (Android):
Please send an email to [email protected]. In your message, mention the name of the game in which the purchase was made and attach the purchase receipt. Make sure the transaction ID is visible at the bottom of the document (it looks something like GPA.1234-1234-1234-12345). Google sends you an email with the purchase receipt after each purchase.
I RECEIVED AN INVOICE FOR A PURCHASE I DID NOT MAKE. WHAT SHOULD I DO IF I SUSPECT FRAUDULENT ACTIVITY?
If you or your child have never played one of our games but suspect fraudulent activity on your account, immediately contact Apple (for iOS devices) or Google (for Android devices). These two companies are responsible for the transaction process.
For Apple (iOS) devices:
Visit the Apple Support page, select the link “Contact iTunes Store Support,” then “Purchase, Billing, and Refund,” and choose the option that applies to your case.
For Google (Android) devices:
Visit the Google Support page and perform a search or use the “Contact” button at the top right of the page to contact a Google Customer Support representative.
If you have already contacted Apple or Google regarding suspected fraudulent activity and have been referred to us, please contact us at [email protected]. Describe in detail what happened and include transaction ID receipts, relevant screenshots, etc.
WHAT IS THE PRIVACY POLICY OF PYDIR, A PRODUCT OF J.B.N.?
The protection of your data and privacy is crucial to us. Here at PYDIR, a product of J.B.N., we do not have access to your credit card information. This is because payment transactions are handled through the Apple App Store or Google Play (depending on your device). All of this is done using the personal email address associated with your account. Additionally, we ask for your consent before sending direct marketing messages to your mobile device.
We do not sell your personal data for commercial purposes to third parties, nor do we disclose it. We also ask for your consent before sending direct marketing messages to your mobile device.
For more information, refer to our https://pydir.com/term-of-service/.
HOW DO I CONTACT PYDIR, A PRODUCT OF J.B.N.?
As mentioned, we are happy to assist you. If you have any questions, send us an email at [email protected]. Describe in detail what happened and include useful information, such as transaction ID receipts, relevant screenshots, etc.
Thank you for helping us make our games as safe and entertaining as possible.